1. Company Information

  • Business Name: SM Global by AI
     
  • Address: Plot 385, TP2, Mehmoodabad No. 2, KDA, Karachi, Pakistan
     
  • Phone: 0327-3111777
     
  • Email: sfsawera7@gmail.com
     

2. Definitions

  • “Company,” “We,” “Our,” “Us”: Refers to SM Global by AI.
     
  • “Client,” “You,” “Your”: Refers to the individual or business purchasing services from us.
     
  • “Services”: Refers to all AI-powered digital marketing and social media marketing services provided by SM Global by AI.
     

3. Services Provided

We offer AI-driven digital marketing services, including but not limited to:

  • Social Media Marketing
     
  • SEO (Search Engine Optimization)
     
  • AI-powered Campaign Creation
     
  • Paid Advertising Management (Google Ads, Meta Ads, etc.)
     
  • Branding and Strategy Development
     
  • Marketing Automation
     

Note: The exact scope of services will be outlined in the client proposal or agreement.

4. Client Responsibilities

To ensure timely and effective delivery, the client must:

  • Provide accurate and complete information, including business goals and access credentials.
     
  • Approve strategies and budgets in a timely manner.
     
  • Respond to communications promptly to avoid delays.
     
  • Comply with relevant laws when using our services (e.g., copyright, advertising regulations).
     

Failure to provide necessary information may result in delayed delivery or service termination.

5. Payments and Billing

  • Payments must be made in accordance with the invoice terms provided.
     
  • Work will not commence until initial payment or deposit is received.
     
  • Third-party ad costs (e.g., Google Ads, Facebook Ads) are the client’s responsibility and are non-refundable.
     
  • Late payments may result in service suspension or additional fees.
     

6. Refund Policy

Refunds are governed by our Refund Policy.
  Key highlights:

  • No refunds for completed work, third-party ad spend, or consultation fees.
     
  • Refunds may be issued for duplicate payments or services not started.
     
  • For full details, refer to our Refund Policy.
     

7. Delivery of Services

  • All services are delivered digitally, including reports, campaigns, and consultations.
     
  • Timelines vary based on the type of service (see Shipping & Delivery Policy).
     
  • Delivery will be confirmed via email or messaging once completed.
     

8. Intellectual Property

  • All original strategies, designs, and marketing materials created by SM Global by AI remain our intellectual property until full payment is received.
     
  • After full payment, the client gains the right to use the deliverables for their business purposes.
     
  • The client must not resell, duplicate, or redistribute any materials without written consent.
     

9. No Performance Guarantees

While we use advanced AI strategies to maximize results, specific outcomes are not guaranteed, including:

  • Sales numbers
     
  • Customer engagement levels
     
  • SEO rankings
     
  • Ad performance metrics
     

External factors such as market conditions and user behavior are beyond our control.

10. Confidentiality

We respect the confidentiality of all client data, including business information, campaign details, and login credentials.

  • Data will only be shared with authorized personnel or third parties when necessary to complete the service.
     
  • For details on how we handle data, refer to our Privacy Policy.
     

11. Limitation of Liability

SM Global by AI will not be held liable for:

  • Losses resulting from actions taken based on our recommendations.
     
  • Downtime or technical issues caused by third-party platforms (e.g., Facebook, Google).
     
  • External factors such as market changes or competitor actions.
     

Our total liability will not exceed the total amount paid by the client for the specific service.

12. Service Termination

We reserve the right to suspend or terminate services if:

  • The client violates these terms.
     
  • Payments are repeatedly late or unpaid.
     
  • The client engages in illegal or unethical business practices.
     

The client may also terminate services by providing written notice, subject to our refund and cancellation terms.

13. Third-Party Platforms

Many of our services involve third-party platforms such as Google, Meta (Facebook/Instagram), TikTok, etc.

  • We are not responsible for outages, policy changes, or account suspensions imposed by these platforms.
     
  • Clients must comply with the terms and policies of these third-party services.
     

14. Governing Law

These Terms and Conditions are governed by the laws of Pakistan.
  Any disputes will be resolved under the jurisdiction of the courts located in Karachi, Sindh, Pakistan.

15. Updates to Terms

We may update these Terms and Conditions at any time.

  • Changes will be communicated via email or posted on our official platforms.
     
  • Continued use of our services after changes indicates acceptance of the updated terms.
     

16. Contact Information

For questions regarding these Terms and Conditions, please contact us:

  • Phone: 0327-3111777
     
  • Email: sfsawera7@gmail.com
     
  • Office Address: Plot 385, TP2, Mehmoodabad No. 2, KDA, Karachi, Pakistan